Running a proper survey used to mean starting from scratch every time: writing questions, scheduling reminders, and building a dashboard afterward.
Pulse surveys eliminate this extra work.
Once you set them up, Tellent automatically sends out short, recurring check-ins. This lets you track changes in workload, leadership, and employee net promoter score (eNPS) over time.
📌 Note: Only HR can turn on and configure Pulse surveys.
Turn on Pulse surveys
Enabling Pulse surveys takes just a couple of clicks, and you can adjust every setting afterward.
1. Go to Grow > Engagement > Pulse surveys.
2. Click Activate Pulse check.
Choose your frequency
Your frequency determines how often employees receive pulse checks and when the first one is sent.
1. Select how often pulses go out: daily, weekly, bi-weekly, monthly, or quarterly.
2. Choose the day of the week and a send time between 8 AM and 5 PM.
3. Set the date of your first check.
Tip: Match your frequency to how quickly you want to notice changes.
If you check daily or weekly, ask simple questions to spot changes quickly. For quarterly checks, you can ask more questions since there’s more time between each check.
Choose your questions
Pulse surveys draw from a library of pre-built metrics, like ENPS, workload, and leadership, so you don‘t have to write questions from scratch.
1. Browse the metric library and select the metrics you want to track.
2. Decide how many questions to include in each check. Most teams send one or two questions per check.
3. For each question, choose whether to allow an open comment field, edit the question label, or remove the question entirely.
Tip: Match the number of questions you ask to how often you send pulse checks.
Asking 10 questions a day can overwhelm employees and make it difficult to notice important changes. On the other hand, if you only ask one question every few months, you’ll take too long to notice any issues.
Try to find a middle ground that lets you act before a problem grows.
Share pulses with your employees
By default, every pulse check is sent to employees by email using the email address in Tellent. If some employees don’t have a work email in the system, you can use another method.
1. Open the Pulse survey page.
2. Click the link icon in the top right to copy the shareable link.
3. Share the link via any channel that reaches those employees, such as Slack, an intranet post, or a text message.
Employees can respond using either the email invitation or the shared link.
Tip: The shareable link is especially useful for frontline or field employees who don‘t have a company email address.
Preview before you save
Before your pulse survey goes live, you can see exactly what employees will receive and when.
1. Review the calendar view to see which questions go out on which dates.
2. Open the email preview to check exactly what employees will see.
3. Click Save to schedule your pulse survey.
Note: Once you save, pulse surveys run automatically. You don’t need to send anything manually, and there’s no gap between one check ending and the next starting.
Manage Pulse surveys
You can edit or stop a pulse survey at any time after it goes live.
Edit your settings
1. Click the three dots next to your pulse survey.
2. Select Edit settings.
3. Update your frequency or questions using the same options from setup.
Turn off a pulse survey
1. Click the three dots next to your pulse survey.
2. Select Disable.
Note: Disabling a pulse survey stops future pulse checks. Your past results stay available in the Checks tab.
Examples
Scenario: Keeping a monthly pulse on wellbeing and workload
Your HR team wants an early signal if burnout risk is building. You set a monthly frequency, select the wellbeing and workload metrics, and allow open comments on both. Every month, you get a fresh read without lifting a finger.
Scenario: Running a lightweight quarterly eNPS check
You want a simple, low-effort way to track overall sentiment. You set a quarterly frequency, select only the eNPS metric, and let pulse surveys handle scheduling and delivery from there.
FAQs
Can I change my questions while a pulse survey is running?
Can I change my questions while a pulse survey is running?
Yes. Edit your settings at any time. Keep in mind that your changes will only take effect for the next scheduled survey; they won’t apply to surveys that have already been sent out.
What happens if I edit a pulse check that’s already been sent?
What happens if I edit a pulse check that’s already been sent?
If you edit your settings, pulse checks that you’ve already sent will not change. They will keep the original questions and results. Changes only apply to pulse checks sent in the future.
Can I track more than one metric at a time?
Can I track more than one metric at a time?
Yes. Select as many metrics as you like, then decide how many questions to send in each pulse check.