Every time you send a pulse survey, it automatically gathers responses. The real benefit comes from what you do with the results.
This article explains how to read individual survey results, track trends over time, and filter results by department, manager, or group.
📌 Note: Only HR can access pulse survey results.
Find your pulse survey results
Surveys are listed individually so you can easily find specific results.
1. Go to Grow > Engagement > Pulse surveys.
2. Click the Checks tab to see every pulse check sent so far.
Review individual survey results
Each pulse check displays the average score and the distribution of responses for each metric.
1. Click on a pulse check to see its details.
2. Click on a specific metric to view its average, median, and full distribution.
View comments
Some questions allow for open comments, which you can read alongside the scores.
1. Filter the answers to show only responses with comments.
2. Read the comments alongside their score to understand the context behind a result.
Note: If a check or a filtered view shows fewer than five responses, Tellent will hide the result to protect anonymity.
Track trends over time
The summary page displays all pulse checks in a single view. This way, you can track how each metric changes over time instead of looking at one pulse check at a time.
1. Go to the Summary tab.
2. Review your eNPS score and other tracked metrics, along with how each has changed since the last period.
3. Click a metric to see more details behind the trend.
Filter and drill down
You can narrow results using filters in both the Checks and Summary tabs. This helps you focus on the group you’re interested in.
You can filter by:
Department
Manager
Group
Any custom field you use, like location
Tip: Filtering by manager is a quick way to see how a specific team is performing without leaving the summary view.
Export your results
You can download your results at any time for reporting or further analysis outside Tellent.
1. Click the three dots next to your pulse survey.
2. Select Export.
3. Download the Excel file with your results.
Examples
Scenario: Identifying a workload trend before it becomes a problem
While checking the Summary page, you notice that the workload has been declining for the past 3 months. When you filter by department, you find that the decrease is mainly in one team. You contact that team’s manager to address the issue before it leads to turnover.
Scenario: Using comments to understand an eNPS drop
Your eNPS score fell in this quarter‘s pulse check. Instead of guessing why, you open the pulse check, filter for responses with comments, and read what employees have said.
FAQs
Why can‘t I see results for a small team?
Why can‘t I see results for a small team?
Tellent hides results for groups with fewer than five responses to protect privacy. This rule applies to all views, including filtered results and full checks.
Can managers see these results?
Can managers see these results?
Not at this time. Only HR can access pulse survey results right now.
Does exporting include comments?
Does exporting include comments?
Yes. When you export, you get the same data you see in the app, including comments.