Employee Net Promoter Score, or eNPS, measures how likely employees are to recommend your company as a place to work. Tellent measures eNPS through checks, using a single question on a 0 to 10 scale, then converts the responses into a single score you can track over time.
📌 Note: Only HR can configure and access checks for eNPS.
How eNPS is calculated
Every employee who answers the eNPS question is grouped into one of three categories: promoter, passive, or detractor, based on their score. Your eNPS is the percentage of promoters minus the percentage of detractors, which gives you a single number between -100 and +100. Passives count toward your total responses, but they don't affect the calculation directly.
Who counts as a promoter, passive, or detractor
Tellent supports two scoring methods, and each one draws the line between these three groups a little differently. Choose the method your organization uses when you add eNPS to a check.
Score | Classic method | European method |
0 to 5 | Detractor | Detractor |
6 | Detractor | Passive |
7 | Passive | Passive |
8 | Passive | Promoter |
9 to 10 | Promoter | Promoter |
Promoters are enthusiastic advocates for your company.
Passives are satisfied, but not vocal about it either way.
Detractors are dissatisfied and unlikely to recommend your company.
📌 Note: Because the two methods classify the same scores differently, identical responses can produce a different result depending on which method you use. Keep this in mind if you're comparing eNPS across regions that use different methods.
What your score means
There's no single official cutoff for what makes an eNPS score good, benchmarks vary by industry and company size. As a general guide:
Score range | What it generally means |
Below -20 | Very bad. A clear majority of employees are detractors. |
-20 to 0 | Bad. Detractors outweigh promoters. |
0 to 10 | Ok. Promoters and detractors are roughly balanced. |
10 to 30 | Good. Promoters clearly outweigh detractors. |
30 and above | Great. A strongly positive result, and scores above 50 are generally considered excellent. |
📌 Note: Treat these ranges as general guidance, not a fixed formula. Your own score's trend over time is usually more meaningful than comparing it to a single external benchmark.
Add eNPS to a check
Select eNPS from the metric library when choosing your check's questions.
Choose your scoring method: classic or European.
For the full steps on building a check from start to finish, see Set up pulse surveys.