Employee Net Promoter Score, or eNPS, shows how likely employees are to recommend your company as a good place to work.
Tellent gathers this feedback automatically by asking one question on a scale of 0 to 10 in a pulse survey. The system then turns these ratings into a single score that you can track over time.
📌 Note: Only HR can configure and access checks for eNPS.
How eNPS is calculated
Each employee who answers the eNPS question is placed in one of three categories: promoter, passive, or detractor, based on their score.
Your eNPS is the percentage of promoters minus the percentage of detractors. This gives you a number between -100 and +100. Passives are included in the total responses, but they do not directly affect the calculation.
Promoters, passives, and detractors
Tellent offers two methods for calculating scores, and each method separates the three groups slightly differently.
Choose the method your organization uses when adding eNPS to a pulse check.
Score | Classic method | European method |
0 to 5 | Detractor | Detractor |
6 | Detractor | Passive |
7 | Passive | Passive |
8 | Passive | Promoter |
9 to 10 | Promoter | Promoter |
Promoters are excited supporters of your company.
Passives are satisfied but don’t share their opinions either way.
Detractors are unhappy and unlikely to recommend your company.
Note: Because the two methods assign the same scores differently, identical responses can lead to different results depending on the method used.
Keep this in mind when comparing eNPS across regions that use different methods.
What your score means
There is no single official cutoff for what counts as a good eNPS score. The benchmarks vary by industry and company size. As a general guide:
Score range | What it means |
Below -20 | Very bad. A clear majority of employees are detractors. |
-20 to 0 | Bad. Detractors outweigh promoters. |
0 to 10 | OK. Promoters and detractors are roughly balanced. |
10 to 30 | Good. Promoters clearly outweigh detractors. |
30 and above | Great. A strongly positive result, and scores above 50 are generally considered excellent. |
Note: Use these ranges as general guidance, not a fixed formula. It’s often more helpful to look at how your score changes over time rather than comparing it to a single outside benchmark.
Add eNPS to a pulse check
1. Select eNPS from the metric library when choosing your pulse check’s questions.
2. Choose your scoring method: Classic or European.
For the full steps on building a pulse check from start to finish, see Set up Pulse surveys.